| Characteristics | No NRT offer | NRT offer | |||||||
| Brief (n = 872) | Moderate (n = 718) | Intensive (n = 720) | Brief (n = 868) | Moderate (n = 715) | Intensive (n = 721) | p Value | |||
| Counselling sessions, mean (SD) | 1.0 (0.3) | 1.7 (0.7) | 2.5 (1.5) | 1.3 (0.7) | 2.0 (0.9) | 2.9 (1.6) | <0.0001 | ||
| Contact time (minutes), mean (SD) | 20.1 (9.9) | 41.3 (16.8) | 53.6 (28.7) | 23.9 (13.0) | 47.1 (20.7) | 60.6 (29.7) | <0.0001 | ||
| NRT accepted | |||||||||
| 1st shipment (%) | NA | NA | NA | 79.6 | 80.3 | 80.0 | 0.94 | ||
| 2nd shipment (%) | 25.2 | 27.6 | 27.2 | 0.52 | |||||
| Satisfied with quitline (%)*† | 53.9 | 66.8 | 80.7 | 82.2 | 88.3 | 92.5 | <0.0001 | ||
| “Right amount of contact” (%)*‡ | 34.5 | 47.8 | 64.9 | 48.7 | 58.2 | 71.6 | <0.0001 | ||
*Based on a 4-point item collected at the six-month follow-up.
†n = 2753, response rate is 60%.
‡n = 2874, response rate is 62%.