| Total | United States | Canada | |
| Counsellor training | n = 59 | n = 50 | n = 9 |
| Class training | |||
| % quitlines* (95% CI) | 96.6 (4.6) | 96.0 (5.4) | 100 |
| Mean (SD) hours | 32.9 (17.9) | 35.8 (17.4) | 19.2 (13.5) |
| Role playing | |||
| % quitlines* (95% CI) | 93.2 (6.4) | 92.0 (7.5) | 100 |
| Mean (SD) hours | 8.5 (12.3) | 8.6 (13.7) | 8.0 (3.0) |
| Call shadowing | |||
| % quitlines* (95% CI) | 93.2 (6.4) | 94.0 (6.6) | 88.9 (20.5) |
| Mean (SD) hours | 19.4 (18.8) | 21.4 (20.0) | 9.4 (2.7) |
| Other | |||
| % quitlines* (95% CI) | 81.4 (9.9) | 82.0 (10.7) | 77.8 (27.2) |
| Mean (SD) hours | 15.4 (5.9) | 14.6 (6.0) | 20.2 (2.0) |
| Continuing education | |||
| % quitlines (95% CI) | 96.6 (4.6) | 96.2 (5.4) | 100 |
| Modal hours/year | 21–30 | 21–30 | 21–30 |
| Counsellor supervision | n = 61 | n = 52 | n = 9 |
| % (95% CI) | % (95% CI) | % (95% CI) | |
| Individual supervision | 82.0 (9.6) | 78.8 (11.1) | 100 |
| Group supervision | 78.6 (10.3) | 90.4 (8.0) | 11.1 (20.5) |
| Peer supervision | 54.1 (12.5) | 50.0 (13.6) | 77.7 (27.2) |
| Review taped call | 68.9 (11.6) | 75.0 (11.8) | 33.3 (30.8) |
| Live call monitor | 85.2 (8.9) | 82.6 (10.3) | 100 |
*Percentages are based on total quitlines responding: United States n = 52; Canada n = 9.