Building measurement into clinical practice7
| • Seek usefulness, not perfection, in the measurement |
| • Use a balanced set of process, outcome, and cost measures |
| • Keep the measurement simple (think big, but start small) |
| • Use qualitative and quantitative data |
| • Write down operational definitions of the measures |
| • Measure small, representative samples |
| • Build the measurement into daily work |
| • Develop a measurement team |