Communication discrepancy and intent to persuade as determinants of counterargument production

https://doi.org/10.1016/0022-1031(67)90031-5Get rights and content

Abstract

What attributes of prospective propaganda affect amount of anticipatory counterargumentation? One hundred and sixty-one introductory psychology students were asked to list their thoughts before reading a communication advocating an increase in tuition at their university. The manipulated independent variables were communication discrepancy (amount of advocated increase in tuition), whether or not the authors of the forthcoming communication intended to persuade, and the inclusion or not of a “priming” counterargument illustration. The principal dependent variable was a counterargument score obtained from coding precommunication thoughts written in the ten-minute interval before the communication was presented. A second dependent variable was subsequent acceptance of the communication. Counterarguing was increased by communication discrepancy (p < .001), by the perceived intent of the communicators to persuade (p < .10), and by the inclusion of a “priming” counterargument (p < .001). None of the interactions approached reliability. Statistically large inverse within-cell correlations between counterarguing and measures of communication acceptance suggested that prior counterarguing increased resistance to the communication. Examination of others' results relating to communication discrepancy and forewarning led to the recommendation that working theoretical models of communication and persuasion be broadened to include registration of warning and active defensive coping as integral phases of all social influence processes.

References (24)

  • T.C. Brock et al.

    “Debriefing” and susceptibility to subsequent experimental manipulations

    Journal of Experimental Social Psychology

    (1966)
  • J.S. Adams

    Reduction of cognitive dissonance by seeking consonant information

    Journal of Abnormal and Social Psychology

    (1961)
  • Jane Allyn et al.

    The effectiveness of unanticipated persuasive communications

    Journal of Abnormal and Social Psychology

    (1961)
  • E. Aronson et al.

    Communicator credibility and communication discrepancy as determinants of opinion change

    Journal of Abnormal and Social Psychology

    (1963)
  • T.C. Brock et al.

    Behavioral receptivity to dissonant information

    Journal of Personality and Social Psychology

    (1967)
  • A.R. Cohen

    Attitude change and social influence

    (1964)
  • L. Festinger et al.

    On resistance to persuasive communications

    Journal of Abnormal and Social Psychology

    (1964)
  • J.L. Freedman

    Involvement, discrepancy, and change

    Journal of Abnormal and Social Psychology

    (1964)
  • J.L. Freedman et al.

    Warning, distraction, and resistance to influence

    Journal of Personality and Social Psychology

    (1965)
  • C.I. Hovland et al.

    Communication and persuasion

    (1953)
  • C.I. Hovland et al.

    Experiments in mass communication

    (1949)
  • C.A. Insko et al.

    Communicator discrepancy, stimulus ambiguity, and influence

    Journal of Personality

    (1966)
  • Cited by (192)

    • Overt and covert customer data collection in online personalized advertising: The role of user emotions

      2022, Journal of Business Research
      Citation Excerpt :

      In line with multi-process models of persuasion, such as the Heuristic-Systematic Model (HSM; Chaiken, Liberman, and Eagly, 1989) and the Elaboration Likelihood Model (ELM; Petty and Cacioppo, 1986a, 1986b; Petty, Wegener and Fabrigar, 1997), the cognitive response approach argues that attitudinal and behavioral change depends primarily on cognitive response favorability generated by consumers. Several previous studies have shown that cognitive responses often determine both short (e.g., Brock 1967; Greenwald 1968b; Petty, Ostrom, and Brock, 1981) and long-term acceptance of and advertisement’s proposal (e.g., Chattopadhyay and Alba 1988). In our research, and in line with previous findings regarding the effects of thoughts on attitudinal and behavioral outcomes, both in the domains of social psychology and consumer behavior (Briñol and Petty, 2021; Stavraki et al., 2021; Briñol, Petty, and Tormala, 2004), we hypothesized that cognitive responses are the underlying element driving both attitudinal (e.g., evaluations of a brand’s products) as well as behavioral responses (e.g., purchase intentions towards a brand’s products).

    • The effects of an auditor's communication mode and professional tone on client responses to audit inquiries

      2018, Accounting, Organizations and Society
      Citation Excerpt :

      Prior psychology research has shown that individuals with biased positions are generally more resistant to counter-attitudinal persuasion attempts (e.g., Biek, Wood, & Chaiken, 1996; Brock, 1967; Kruglanski, Webster, & Klem, 1993; Wood, 1982). In particular, Brock and his colleagues provide evidence that individuals who provide more counterarguments in advance of a persuasion attempt are ultimately more resistant to the subsequent persuasion attempt (Brock, 1967; Keating & Brock, 1974; Osterhouse & Brock, 1970). As noted earlier, when an auditor asks a client to provide information about an audit issue, the client may provide an information set that defends their pre-existing position (i.e., an information set that is biased towards supporting information and away from non-supporting information).

    • The counterintuitive influence of vocal affect on the efficacy of affectively-based persuasive messages

      2018, Journal of Experimental Social Psychology
      Citation Excerpt :

      For example, a speaker who delivered intense, fear-eliciting content in a fearful voice may be perceived as attempting to persuade the recipient. In turn, recipients may attempt to resist by counter-arguing (Brock, 1967; Hass & Grady, 1975; Lee, 2010). By contrast, if the same content were delivered by a speaker who sounded extremely bored, it is less likely that recipients would perceive the speaker as attempting to influence their attitudes.

    View all citing articles on Scopus

    This work was supported by grant GS-606 from the National Science Foundation. I am greatly indebted to A. G. Greenwald and T. M. Ostrom for their criticisms and suggestions. The assistance of L. A. Becker and E. Haussermann is acknowledged with gratitude.

    View full text