How Can We Help?
How can I track my submitted paper? You can find the status of your manuscript on your Author Dashboard on the manuscript submission system. If you are confused by the terms, in our Author Hub you can find explanations on the status terms and of the publishing process at BMJ.
I don’t understand the editorial or reviewer’s comments If you are unsure about the editorial comments or the reviewer’s comments, please email the Editorial Office asking for clarification. Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the Authors page or Author Hub.
My paper has been accepted, what happens next? Your paper will be checked by our Editorial Office and if you are publishing your paper Open Access a payment email will be sent out to you regarding the article processing charge (APC), if you have not received this email within a week please email the Editorial Office. Your paper will be typeset (pending payment of the APC if you are publishing Open Access) and you will be sent proofs of your paper. If you have a query relating to a paper in Production or are having issues with your proof, please email the Production Editor.
Can’t find what you’re looking for? If any of these did not answer your question, please visit the Authors page or Author Hub for information on the publishing process, policies and guidelines. If you are a reviewer looking for advice, please visit our Reviewer page. If you still can’t find what you’re looking for, please find the relevant contact details below.
Customer Services website For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.
Tobacco Control Editorial Office BMA House Tavistock Square London, WC1H 9JR UK Email: email@example.com Tel: +44 (0) 203 655 5997 For queries relating to your manuscript before acceptance, or contact us via the manuscript submission system using your manuscript ID, or email firstname.lastname@example.org.
Production Editor Email: email@example.com For queries relating to your manuscript after it has been accepted.
Subscriptions and single issue orders
For all subscription enquiries and orders Email: firstname.lastname@example.org
Please refer to our Permissions guidelines
For urgent out of hours enquiries please call: Tel: + 44 (0) 7825 118 107 or + 44 (0) 7388 708 030
BMJ Reprints Team Email: email@example.com
Commercial reprints except USA and Canada
Commercial reprints North America
Display advertising sales (except Americas)
Online advertising sales (except Americas)
Display & Online Advertising Sales (Americas)